Terms & Conditions

For the purposes of these Terms, unless the context otherwise requires, the following expressions shall have the meanings set out below:

2.1 Access to and use of the Website, and the placing of any Order, constitutes unconditional acceptance of these Terms.

2.2 The Client represents that they are at least 18 years of age and possess the legal capacity to enter into a binding contract under the Indian Contract Act, 1872, or, where the Client is an entity, that the individual accepting these Terms on its behalf is duly authorised to do so.

2.3 The Company reserves the right, at its sole discretion, to accept, decline, or discontinue providing Services to any prospective or existing Client without assigning any reason, subject to honouring obligations already accrued under a confirmed Order.

3.1 The Company offers the following categories of professional services, each of which shall be governed by these Terms and by any service-specific terms set out below and in the applicable Order:

3.2 All Services are provided on a professional-assistance and best-effort basis. Specific deliverables, timelines, revisions, and Fees applicable to an Engagement shall be as recorded in the corresponding Order, quotation, invoice, or written confirmation, which shall be read together with these Terms.

3.3 The Company reserves the right to modify, expand, discontinue, or rebrand any Service listed on the Website at any time without prior notice, provided that any Order already confirmed shall be honoured in accordance with its terms.

4.1 The Client shall provide accurate, complete, and timely information, instructions, materials, and approvals reasonably required by the Company to perform the Services.

4.2 The Client is solely responsible for reviewing and verifying the accuracy, completeness, originality, and legal compliance of all facts, references, citations, statistics, technical information, and Content prior to submission, publication, or any other use of the Deliverables.

4.3 The Client is responsible for ensuring that its use of the Services and Deliverables complies with all Applicable Law, institutional policies, and third-party rights in its own jurisdiction.

4.4 Once a Deliverable has been approved by the Client (whether expressly or by failure to raise objections within the review period specified in the Order), the Company shall bear no responsibility or liability for any subsequent use, misuse, alteration, publication, or distribution of that Deliverable by the Client or any third party.

5.1 ConceptWrite provides professional writing assistance only. The Company's role is limited to drafting, structuring, and language support based on the information, direction, and materials supplied by the Client or through mutually agreed research.

5.2 The Client is exclusively responsible for verifying the accuracy of all facts, references, citations, statistics, technical claims, and regulatory or institutional compliance requirements before the Deliverable is submitted, relied upon, or published in any form.

5.3 The Company makes no representation, warranty, or guarantee, express or implied, regarding academic grades, evaluation outcomes, journal or conference acceptance, visa approval, business success, or any other specific outcome, whether or not such outcome was discussed during the engagement.

5.4 The Company shall not be liable for any misuse, plagiarism arising from the Client's subsequent modification, unauthorised distribution, or any other use of a Deliverable after it has been approved and delivered to the Client.

5.5 Where the Company provides similarity/originality reports as a value-added service, such reports are indicative only and do not constitute a guarantee that any third-party institution, publisher, or software will reach the same conclusion.

6.1 Proofreading and editing Services are limited strictly to correction of grammar, spelling, punctuation, sentence structure, formatting, and general language improvement of the Content supplied by the Client.

6.2 The Company does not verify, and assumes no responsibility for, the technical, factual, statistical, or scientific accuracy of the underlying Content. The Client remains solely responsible for the technical accuracy and final review of the document prior to submission or publication.

6.3 Substantive rewriting, restructuring, fact-checking, or technical review is outside the scope of proofreading Services unless expressly agreed in writing and charged separately.

7.1 Journal, conference, or publisher recommendations provided by the Company are based solely on publicly available information and the Company's general experience at the time of recommendation. Such recommendations do not constitute an endorsement, certification, or guarantee of any journal, publisher, or its practices.

7.2 The Client must independently research and verify every recommended journal or publisher before granting approval. Without limiting the foregoing, the Client is solely responsible for confirming, to its own satisfaction:

7.3 No manuscript shall be submitted to any journal or publisher without the Client's prior written approval (including approval given by e-mail or through the Company's client portal, which shall be deemed written approval for all purposes under these Terms).

7.4 Once a journal or publisher has been approved by the Client and the submission process has commenced, the journal or publisher selection is final and cannot thereafter be changed by the Client save with the Company's prior written consent, which may be conditional on additional Fees.

7.5 Publication fees, service fees, processing charges, and any third-party charges paid or payable in connection with a submission become non-refundable once the submission has been made, unless otherwise expressly agreed by the Company in writing.

7.6 The Company has no control over, and shall not be liable for, editorial decisions, peer-review outcomes, reviewer comments, acceptance or rejection of the manuscript, publication delays, indexing status or its subsequent change, journal or publisher policy changes, or any future decision of a publisher, journal, or index.

7.7 By granting approval under Clause 7.3, the Client accepts full and sole responsibility for the selection of the journal or publisher, having conducted its own independent due diligence in accordance with Clause 7.2.

8.1 The Client shall provide accurate and complete content, brand assets, logos, images, credentials, and timely approvals required for the Company to design, develop, or maintain the Client's website.

8.2 The scope of design/development work, number of included revision rounds, and number of pages/features are as set out in the applicable Order. Revisions or change requests beyond the agreed scope are chargeable at the Company's then-prevailing rates.

8.3 Any delay attributable to the Client in providing content, approvals, feedback, or access shall extend the delivery timeline by a corresponding period, and the Company shall bear no liability for delays so caused.

8.4 The Company is not responsible for the acts, omissions, downtime, security lapses, or policy changes of third-party service providers, including but not limited to hosting providers, domain name registrars, plugin or theme developers, third-party APIs, and payment gateways, whether or not procured through the Company.

8.5 Website Maintenance Services cover only the items expressly listed in the applicable maintenance plan (such as routine updates, backups, and minor fixes). Work outside such scope, including redesigns, new features, or resolution of issues caused by third-party plugins or Client-side changes, shall be charged separately.

9.1 The Company does not guarantee any specific search engine ranking, website traffic, lead volume, sales, conversions, return on investment, social media growth, or advertising performance.

9.2 Digital marketing outcomes depend on numerous factors outside the Company's control, including but not limited to search engine and social media platform algorithms, market competition, industry conditions, the Client's budget, and changes to third-party advertising policies.

9.3 Advertising spend, platform fees, and third-party subscription costs are separate from and in addition to the Company's Fees, and shall be borne by the Client. The Client is responsible for ensuring that its campaigns, creatives, and offers comply with the policies of the relevant advertising and social media platforms and with Applicable Law.

10.1 The Client is solely responsible for securing and maintaining all copyrights, trademarks, music licences, guest consents/releases, and any other legal permissions necessary for the content supplied for, or approved in, the podcast.

10.2 The Company shall not be liable for any copyright infringement claim, defamation claim, regulatory action, or other liability arising from Client-provided or Client-approved content used in production or publishing.

10.3 The Company's role is limited to production, editing, and publishing assistance based on materials and approvals furnished by the Client.

11.1 Any professional writing, content, or consulting service not expressly enumerated above shall be governed by these Terms and by the specific scope, deliverables, and conditions recorded in the applicable Order. In the event of any conflict between such Order and these Terms, the Order shall prevail only to the extent of the specific service described therein.

12.1 An advance payment, as specified in the applicable Order or invoice, is payable before the Company commences work on any Engagement. Certain Services may require full payment in advance.

12.2 All Fees are exclusive of applicable taxes, including Goods and Services Tax (GST), unless expressly stated otherwise. Payment gateway, PayPal, currency conversion, and other transaction charges are additional and shall be borne by the Client.

12.3 The Company reserves the right to suspend or withhold performance of any Service, and to withhold delivery of any Deliverable, in the event of non-payment or delayed payment of any invoice, without prejudice to any other right or remedy available to the Company.

12.4 Delayed payments may attract interest at the rate specified in the invoice, and repeated non-payment may result in termination of the Engagement in accordance with Clause 21.

12.5 All payments shall be made through the modes specified by the Company. Fees once paid shall be treated in accordance with the Refund & Cancellation Policy.

13.1 Delivery timelines communicated by the Company are good-faith estimates and not guaranteed delivery dates, unless expressly described as a firm deadline in a written Order. Timelines shall stand automatically extended by the period of any delay attributable to the Client or to a Force Majeure Event.

14.1 Ownership of the final, approved Deliverables shall vest in the Client only upon receipt by the Company of full and final payment of all Fees due in respect of the relevant Engagement. Until such payment is received, all rights in the Deliverables shall remain vested in the Company.

14.2 The Company retains exclusive ownership of all proprietary templates, methodologies, workflows, tools, software, source code libraries, know-how, and internal processes used in the course of providing the Services, whether or not incorporated into a Deliverable, and nothing in these Terms transfers any right, title, or interest in such proprietary materials to the Client.

14.3 The Company reserves the right to showcase, reference, or display completed work (in whole or in redacted part) in its portfolio, case studies, and marketing materials, unless the Client and Company have entered into a signed non-disclosure agreement expressly restricting such use.

14.4 The Client warrants that any Content, logos, images, or materials supplied to the Company do not infringe the intellectual property, publicity, or other rights of any third party, and agrees to indemnify the Company in accordance with Clause 19 against any claim arising from a breach of this warranty.

15.1 “Confidential Information” means all non-public information disclosed by either party to the other in connection with an Engagement, including business, technical, financial, and Client Content, but excludes information that is or becomes publicly available through no fault of the receiving party, was already lawfully known to the receiving party, or is independently developed without use of the disclosing party's Confidential Information.

15.2 Each party shall use the other's Confidential Information solely for the purpose of performing or receiving the Services and shall not disclose it to any third party except to employees, contractors, or advisors bound by equivalent confidentiality obligations, or as required by Applicable Law or a competent court/regulatory authority.

15.3 The obligations under this Clause 15 shall survive termination or expiry of the Engagement for a period of three (3) years, or indefinitely in respect of information constituting a trade secret.

16.1 Refunds, cancellations, and related matters are governed by the Company's Refund & Cancellation Policy, available on the Website, which is incorporated into and forms part of these Terms by reference. In general, and without limiting that policy, customised writing, publication support, digital marketing, and website development work are non-refundable once work has commenced.

17.1 Except as expressly stated in these Terms, the Services and Deliverables are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the maximum extent permitted by Applicable Law. Further disclaimers applicable to the Website and Services are set out in the Company's Disclaimer, which is incorporated herein by reference.

18.1 To the maximum extent permitted under Applicable Law, in no event shall the Company, its directors, officers, employees, or contractors be liable to the Client for any of the following, whether arising in contract, tort (including negligence), or otherwise:

18.2 Notwithstanding anything to the contrary in these Terms, the Company's aggregate liability arising out of or in connection with an Engagement, whether in contract, tort, or otherwise, shall not exceed the total amount of Fees actually paid by the Client to the Company for the specific Service giving rise to the claim.

18.3 Nothing in these Terms shall operate to limit or exclude the Company's liability for fraud, wilful misconduct, or any other liability that cannot be excluded or limited as a matter of Applicable Law.

19.1 The Client agrees to indemnify, defend, and hold harmless the Company, its directors, officers, employees, and contractors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (i) the Client's Content or materials, including any infringement of third-party intellectual property or other rights; (ii) the Client's breach of these Terms or Applicable Law; (iii) the Client's use, misuse, publication, or distribution of any Deliverable after approval; and (iv) any claim brought by a third party arising from the Client's instructions, approvals, or omissions.

20.1 Neither party shall be liable for any failure or delay in performance under these Terms to the extent such failure or delay is caused by a Force Majeure Event, meaning any event beyond the reasonable control of the affected party, including acts of God, natural disaster, pandemic or epidemic, war, terrorism, civil unrest, strikes, governmental action, internet or power outages, or failure of third-party platforms or infrastructure. The affected party shall notify the other party promptly and use reasonable efforts to mitigate the impact of such event.

21.1 The Company may suspend or terminate an Engagement, with or without notice, in the event of non-payment, breach of these Terms by the Client, provision of unlawful or infringing Content, or abusive conduct towards Company personnel.

21.2 Either party may terminate an ongoing Engagement upon written notice as specified in the applicable Order. Upon termination, the Client shall pay for all Services rendered and costs incurred up to the effective date of termination, and refunds, if any, shall be governed by the Refund & Cancellation Policy.

21.3 Clauses relating to Fees, Intellectual Property, Confidentiality, Indemnification, Limitation of Liability, and Governing Law shall survive termination or expiry of an Engagement.

22.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of India.

22.2 The parties shall first attempt to resolve any dispute amicably through good-faith negotiation within thirty (30) days of written notice of the dispute. If not resolved, the dispute shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 (as amended), conducted by a sole arbitrator appointed by the Company, seated at Hyderabad, Telangana, with proceedings conducted in English.

22.3 Subject to Clause 22.2, the courts at Hyderabad, Telangana, India shall have exclusive jurisdiction over all matters arising out of or relating to these Terms, including for interim relief or enforcement of any arbitral award, and the Client submits irrevocably to such jurisdiction.

23.1 The Company reserves the right to amend, update, or modify these Terms at any time at its sole discretion. Revised Terms shall take effect immediately upon being posted on the Website, and the Client's continued use of the Website or Services after such posting constitutes acceptance of the revised Terms. Material changes affecting an ongoing Engagement shall not apply retroactively to that Engagement unless agreed in writing.

24.1 If any provision of these Terms is held by a court or arbitral tribunal of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be severed, and the remaining provisions shall continue in full force and effect.

25.1 These Terms, together with the Privacy Policy, Disclaimer, Refund & Cancellation Policy, and any applicable Order, constitute the entire agreement between the Client and the Company with respect to the subject matter herein and supersede all prior discussions, representations, or agreements, whether oral or written, save for any separately signed service agreement or NDA which shall prevail to the extent of any inconsistency.

26.1 All notices under these Terms shall be in writing and shall be deemed duly given when sent by e-mail to the Company at support@conceptwrite.com, or to the Client at the e-mail address provided at the time of engagement.

27.1 The Client shall not assign or transfer its rights or obligations under these Terms without the Company's prior written consent. The Company may assign these Terms to an affiliate or successor entity without the Client's consent.

27.2 No failure or delay by the Company in exercising any right under these Terms shall operate as a waiver of that right. Nothing in these Terms shall be construed to create a partnership, joint venture, or employment relationship between the Company and the Client.