ConceptWrite Pvt. Ltd. (“ConceptWrite”, “Company”, “we”, “us”, or “our”) is committed to protecting the privacy of visitors to www.conceptwrite.com (“Website”) and of clients who engage our professional services (“Services”). This Privacy Policy explains what personal information we collect, how we use, store, and protect it, and the choices and rights available to you under applicable Indian law. By accessing the Website or availing the Services, you consent to the collection and use of information in accordance with this Policy.
1. Scope of This Policy
1.1 This Policy applies to all personal information collected through the Website, e-mail, telephone, client portals, payment gateways, and any other channel through which the Company interacts with visitors, prospective clients, and clients in connection with the Services.
2. Information We Collect
2.1 We may collect the following categories of information:
- Identity and contact information: name, e-mail address, phone number, billing address, and organisation/institution name.
- Project information: manuscripts, drafts, source content, briefs, logos, images, credentials, and other materials you submit for the performance of a Service.
- Payment information: billing details and transaction records processed through third-party payment gateways; the Company does not itself store full card or bank credentials.
- Technical and usage information: IP address, browser type, device identifiers, operating system, pages visited, referring URLs, and time stamps, collected automatically through the Website.
- Communications: correspondence exchanged with the Company via e-mail, forms, chat, or telephone, including support and feedback records.
3. Purpose of Collection
3.1 We collect and process personal information for the following purposes:
- to assess enquiries, prepare quotations, and deliver the Services requested;
- to process payments, issue invoices, and comply with tax and accounting obligations, including GST compliance;
- to communicate with you regarding your Engagement, including status updates, revisions, and approvals;
- to send promotional or marketing communications, where you have opted in or as otherwise permitted by Applicable Law, and to allow you to opt out at any time;
- to maintain, secure, and improve the Website and Services, including analytics and troubleshooting;
- to comply with legal, regulatory, and law-enforcement obligations, and to establish, exercise, or defend legal claims.
4. Cookies and Tracking Technologies
4.1 The Website uses cookies and similar tracking technologies to enable core functionality, remember preferences, and understand how visitors use the Website, including through analytics tools such as Google Analytics.
4.2 Cookies may be session-based or persistent, and may be set by the Company (first-party) or by third-party service providers (third-party). You may configure your browser to refuse or delete cookies; however, doing so may affect the functionality of certain parts of the Website.
5. Third-Party Service Providers
5.1 We engage third-party service providers to support our operations, including payment gateway providers, cloud hosting and storage providers, e-mail and communication platforms, analytics providers, and digital marketing/advertising platforms. Such third parties process personal information only to the extent necessary to perform their designated functions and are contractually or by policy required to maintain appropriate confidentiality and security standards.
5.2 These third-party providers operate under their own independent privacy policies, and the Company shall not be responsible for the practices or policies of such independent third parties. We encourage you to review the privacy policies of any third-party payment gateway or platform used in connection with the Services.
5.3 We do not sell personal information to third parties. Personal information may be shared with vendors as described above, with professional advisors, with regulatory or law-enforcement authorities where required by Applicable Law, or in connection with a merger, acquisition, or sale of business assets, subject to appropriate confidentiality protections.
6. Data Retention
6.1 We retain personal information for as long as necessary to fulfil the purposes described in this Policy, including the duration of the Engagement and any applicable statutory retention period thereafter (including for tax, accounting, and dispute-resolution purposes), after which such information is securely deleted or anonymised, unless a longer retention period is required or permitted by Applicable Law.
7. Data Security
7.1 We implement reasonable technical, administrative, and organisational security practices and procedures, in line with the Information Technology Act, 2000 and the rules made thereunder, to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and the Company cannot guarantee absolute security.
8. Your Rights
8.1 Subject to and in accordance with Applicable Law, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (as and when brought into force and applicable), you may have the right to:
- access and obtain a copy of the personal information we hold about you;
- request correction of inaccurate or incomplete personal information;
- withdraw consent to processing (where processing is based on consent), without affecting the lawfulness of processing before such withdrawal;
- request erasure of personal information, subject to our legitimate business and legal retention requirements;
- raise a grievance regarding the handling of your personal information with our Grievance Officer named below.
8.2 Requests may be sent to the contact details set out in Clause 11 below and will be addressed within a reasonable time in accordance with Applicable Law.
9. Cross-Border Data Transfer
9.1 Personal information may be stored or processed on servers located outside India by our third-party service providers. Where such transfers occur, we take reasonable steps to ensure that the recipient maintains a level of protection consistent with this Policy and Applicable Law.
10. Children's Privacy
10.1 The Website and Services are not directed at, and are not intended for use by, individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child without appropriate consent, we will take reasonable steps to delete such information.
11. Grievance Officer and Contact Information
In accordance with the Information Technology Act, 2000 and rules made thereunder, any queries, complaints, or grievances relating to this Policy or the processing of your personal information may be addressed to our Grievance Officer at:
- support@conceptwrite.com
- www.conceptwrite.com
- Registered Office: Hyderabad/Secunderabad
- +91 72880 69239
12. Changes to This Policy
12.1 We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or Applicable Law. The revised Policy will be posted on the Website with an updated Effective Date, and your continued use of the Website or Services after such posting constitutes acceptance of the revised Policy.
ConceptWrite Pvt. Ltd. — Confidential